Refund policy

 

Refund & Return Policy – BION Interior Graphics

Returns & Exchanges

Our policy lasts 7 days from the date of delivery. Due to the customized and made-to-order nature of our products, we can only accept returns or exchanges under specific conditions.

To be eligible:

  • The product must be damaged, defective, or incorrectly delivered.

  • It must be unused and returned in its original packaging.

  • Proof of purchase and unboxing video is required for return/exchange claims.

Note: We do not accept returns for customized wall graphics, personalized artwork, or any made-to-order products unless they are defective or damaged in transit.

Non-Returnable Items

  • Custom-sized or personalized wall graphics

  • Installed or partially installed products

  • Sale or discounted items

  • Gift cards or promotional vouchers

Process to Request a Return or Exchange

  1. Email us at mail@bion.biz within 7 days of receiving the product.

  2. Mention your order number, issue, and attach images or videos as proof.

  3. Our team will review your request within 2 working days.

  4. If approved, send the item to: BION Creations Pvt Ltd. D-14, Shardul Appt., opp. Parekhs Hospital, Shayamal Cross Roads, Ahmedabad 

Note: Return shipping charges must be borne by the customer. We recommend using a trackable courier service.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. It may take 5–7 working days to reflect, depending on your bank or payment gateway.

Refunds will not include the original shipping charges.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Recheck your bank account.

  • Contact your credit card provider or bank.

  • If still unresolved, write to us at mail@bion.biz.

Damaged or Defective Items

Please report any damaged or defective items within 48 hours of delivery with an unboxing video for claim eligibility. We may offer a replacement or refund based on the situation.

Gift Returns

If your item was marked as a gift and shipped directly to you, we can offer store credit once the return is approved. If the gift was ordered by someone else and shipped to their address, the refund will be issued to the original buyer.

Important Notes

  • We do not offer refunds for buyer's remorse or incorrect measurements given at the time of order.

  • We are not responsible for damages caused during installation not done by our team.